Claim Tips
15 Reasons to Call Your Agent Before Filing an Insurance Claim
Insurance is designed to protect you from major financial losses—not necessarily every repair bill. Before filing a claim, consider these important factors and speak with your agent first.
- Determine if the Damage Exceeds Your Deductible
Many claims end up paying little or nothing because the damage is close to or below the deductible. - Claims History Matters
Even inquiries and small claims can affect future underwriting decisions with some carriers. - A Denied Claim Is Still a Claim
Many consumers don't realize that a denied claim may still appear on their claims history. - Avoid Turning a Maintenance Issue Into a Claim
Insurance covers sudden and accidental losses—not wear and tear, deterioration, neglect, or maintenance issues. - Get an Honest Cost-Benefit Analysis
Your agent can help determine whether filing a claim makes financial sense. - Multiple Claims Can Lead to Higher Rates
Several claims within a short period can impact premiums and carrier eligibility. - Some Carriers May Non-Renew After Excessive Claims
Too many claims can limit your future insurance options. - Preserve Claims-Free Discounts
Many policies include discounts that can be lost after a claim. - Understand Coverage Before Reporting
Not every loss is covered. Understanding coverage beforehand can prevent surprises. - Prevent Further Damage Immediately
Most policies require policyholders to take reasonable steps to protect property after a loss. - Document Everything
Take photos, videos, and notes before cleanup or repairs begin. - Don't Throw Away Damaged Property
Adjusters may need to inspect damaged items. - Get Repair Estimates
Knowing the likely repair cost helps determine whether filing a claim is worthwhile. - Be Careful With Contractors Who Promise "Free Roofs"
No contractor can guarantee claim approval. Always verify damage independently. - Let Your Agent Help You Navigate the Process
A good agent can explain deductibles, coverage, claim implications, and next steps before you make a permanent decision.
Additional Claim Tips Most People Don't Know
Water Damage
- Shut off the water source immediately.
- Begin drying affected areas quickly.
- Save receipts for mitigation expenses.
Roof Claims
- Take photos before temporary repairs.
- Keep damaged shingles if possible.
- Be wary of storm chasers and door-knocking contractors.
Auto Claims
- Take photos from multiple angles.
- Obtain witness information.
- Never admit fault at the scene.
Liability Claims
- Do not discuss fault publicly or on social media.
- Forward legal papers immediately.
- Contact your agent as soon as possible.
Theft Claims
- File a police report promptly.
- Create an inventory of stolen items.
- Gather receipts, photos, or proof of ownership.
The Call Shaul Rule
Before filing a claim, ask yourself:
- Is the damage significantly above my deductible?
- Is this a sudden and accidental loss?
- Would I file this claim if I knew my premiums might increase?
- Have I spoken with my agent first?
If you're not sure, don't guess.
One call, text or email could save you thousands in future premiums and help you avoid filing a claim that provides little or no benefit.
