Claim Tips
15 Reasons to Call Your Agent Before Filing an Insurance Claim

Insurance is designed to protect you from major financial losses—not necessarily every repair bill. Before filing a claim, consider these important factors and speak with your agent first.

  • Determine if the Damage Exceeds Your Deductible
    Many claims end up paying little or nothing because the damage is close to or below the deductible.
  • Claims History Matters
    Even inquiries and small claims can affect future underwriting decisions with some carriers.
  • A Denied Claim Is Still a Claim
    Many consumers don't realize that a denied claim may still appear on their claims history.
  • Avoid Turning a Maintenance Issue Into a Claim
    Insurance covers sudden and accidental losses—not wear and tear, deterioration, neglect, or maintenance issues.
  • Get an Honest Cost-Benefit Analysis
    Your agent can help determine whether filing a claim makes financial sense.
  • Multiple Claims Can Lead to Higher Rates
    Several claims within a short period can impact premiums and carrier eligibility.
  • Some Carriers May Non-Renew After Excessive Claims
    Too many claims can limit your future insurance options.
  • Preserve Claims-Free Discounts
    Many policies include discounts that can be lost after a claim.
  • Understand Coverage Before Reporting
    Not every loss is covered. Understanding coverage beforehand can prevent surprises.
  • Prevent Further Damage Immediately
    Most policies require policyholders to take reasonable steps to protect property after a loss.
  • Document Everything
    Take photos, videos, and notes before cleanup or repairs begin.
  • Don't Throw Away Damaged Property
    Adjusters may need to inspect damaged items.
  • Get Repair Estimates
    Knowing the likely repair cost helps determine whether filing a claim is worthwhile.
  • Be Careful With Contractors Who Promise "Free Roofs"
    No contractor can guarantee claim approval. Always verify damage independently.
  • Let Your Agent Help You Navigate the Process
    A good agent can explain deductibles, coverage, claim implications, and next steps before you make a permanent decision.
Additional Claim Tips Most People Don't Know

Water Damage

  • Shut off the water source immediately.
  • Begin drying affected areas quickly.
  • Save receipts for mitigation expenses.

Roof Claims

  • Take photos before temporary repairs.
  • Keep damaged shingles if possible.
  • Be wary of storm chasers and door-knocking contractors.

Auto Claims

  • Take photos from multiple angles.
  • Obtain witness information.
  • Never admit fault at the scene.

Liability Claims

  • Do not discuss fault publicly or on social media.
  • Forward legal papers immediately.
  • Contact your agent as soon as possible.

Theft Claims

  • File a police report promptly.
  • Create an inventory of stolen items.
  • Gather receipts, photos, or proof of ownership.

The Call Shaul Rule

Before filing a claim, ask yourself:

  • Is the damage significantly above my deductible?
  • Is this a sudden and accidental loss?
  • Would I file this claim if I knew my premiums might increase?
  • Have I spoken with my agent first?

If you're not sure, don't guess.

One call, text or email could save you thousands in future premiums and help you avoid filing a claim that provides little or no benefit.